#eChaiQnA - eCommerce


You can ask any questions to any of the speakers eChai eCommerce Forum or eCommerce Entrepreneurs from the community about building an eCommerce biz, payment gateways, logistics services providers or tech enablers in this online #eChaiQnA thread about eCommerce.

9 Participants
Jatin Chaudhary Mitesh Shethwala Krishna Shah Prem Nathwani Ashish S Parik Shrijay Sheth Rohan Choksi Kenil Shah Mera Profit
Questions & Answers
Shrijay Sheth

www.LegalWiz.in was conceptualized, designed, coded, and floated in a little more than 12 months - all built on Java based Liferay EE. Also, we built an excellent team of professionals who were ready to generate leads and manage customer requirements to get us to close to 5 lacs of monthly receipts in less than a couple of months!

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Ashish S Parik

Initially when we started we thought it's the people who are staying away from their loved ones are our primary market. And yes they form the major chunk of orders we receive. However in last 3 years market has changed a lot. There are many people who can't find time to visit different bakers to get the cakes as per their expectations. We have catered to many customers who lives in Ahmedabad for their special requirements like Birthday Theme Cake, Engagement cakes, Wedding Cakes ,Anniversary Cakes, Baby Showers Cakes etc. Also corporate send cakes to their employees and clients.

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Ashish S Parik

There are 2-3 such cases where we had to face customers who were not happy. In one cases customer had complaint of cake and we replaced it next day with another cake. This order was same day delivery and was placed without reading details of baker's availability. Although it was a fresh cake, we replaced it without indulging much in debate.

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Shrijay Sheth

www.LegalWiz.in thrives to be an extremely customer centric company. We have a 100% satisfaction or refund policy in place to take care of any mistakes from our side. We are proud that we manage refunds rate to a negligible fraction, and have great reviews and repeat orders from our clients. We don't believe in transactional business, it is a lot more that everyone can win through establishing good relationships and ride that Lifetime Value wave!

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Ashish S Parik

There could be N number of companies selling cakes online in 2013. There were only few selling cakes with brands. Also most of the bakers of Ahmedabad were not online. So

1. We deliver cakes from branded cake shops. So quality is never an issues.
2. Almost every cake is freshly baked on order.
3. We deliver at place and time of customer's choice
4. We are helping bakers to create their presence online.

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Ashish S Parik

We started with deliveries of bakers and saved some money. For more than 2+ years operated from home and most of the deliveries are done by founders. So we could save some money on fixed overheads. Till today everything is managed from business income only.

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Shrijay Sheth

We are bootstrapped company, and get a great support from a healthy revenue stream that we have established through new customer acquisitions as well as exceptionally good rate of repeat purchasers.

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Krishna Shah

Earlier we were using Core Php. But, it was a big mistake. It was time consuming and not robust. We switched to Magento Version 1.9 later on.

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Kenil Shah

I tried first flight for logistics. But for some pincode where logistics are not reachable at that time I am using Indian post which is very low cost compare to other logistics.

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